RENTING AT CAMERAMALL

Picking Up Your Rental - rentals are prepared in the morning, prior to business hours. If you make your reservation after 11:00am, there is a possibility that your rental may not be prepared when you arrive. In such cases, the rental will need additional time to be prepared for you.

First Time Renters - You must be 18-years-old to rent gear and you will be required to fill out a credit card authorization form upon your first rental which includes a copy of your I.D. and your credit card information. Please read and understand our terms and conditions which include our late fee process, information about deposits and our loyalty program, which will also be on the credit card authorization form.

TERMS AND CONDITIONS FOR CAMERAMALL RENTAL CUSTOMERS

Renter hereby agrees to rent from CameraMall, photographic equipment and accessories and in doing so, agree to the following terms and conditions: 

Cancellations 

All cancellations made within 24 hours of pick up are subject to the full rental reservation fee. Extensions of the rental period cannot be guaranteed and are treated as new rentals. Therefore any previously applied discounts during the original rental period cannot be continued into the extension.

Rental Extensions 

Extensions of the rental period cannot be guaranteed and are treated as new rentals. Therefore any previously applied discounts during the original rental period cannot be continued into the extension.

Equipment Pickup

  • We pull reservations the morning of. If you made the reservation the day of, it is possible that the equipment has not been prepared and will need to be pulled and cleaned before you can take it. 

  • Please set aside time for pick-up’s as we will always go over equipment with you during the pick-up process and charge a deposit if necessary.  

  • It is highly recommended that you inspect all rental equipment at the time of pickup. Our routine inspections catch most problems; however, it is possible to miss something. Please report any issues you notice with the equipment immediately. The renter is responsible for any damage to the rental equipment, and failure to immediately report equipment problems may result in repair or replacement charges of the rental equipment.

What is a Rental Deposit

A Rental Deposit is an Authorization Hold made on a credit card to be used as collateral for the duration of the rental. Upon return of the rental equipment, we will refund the rental deposit to your credit card provided that the equipment is returned complete with all accessories, on-time, and in the same condition.

Deposits can only be made with a credit card or in cash. If a credit card is used, it must match the credit card used to book the reservation and match the name of the Renter or the Renter’s Designated Representative. Debit cards and checks are not accepted for rental deposit payments.

When Are Deposits Required?

Depending on your Rental Program Status and the equipment you are renting, we may assess a 50-100% deposit for renters who are not part of our Loyalty Program.

Even with Loyalty Program status, certain rental items may be subject to a deposit.

Loyalty Program

We do not require a deposit from renters who are part of our Loyalty Program.

To qualify, renters must be approved, which can take up to 72 hours or perform one of the following:

  • Rent Successfully with us 3x in One Year (No late returns or missing/damaged equipment)

  • Have spent more than $500 with us on three separate occasions.

The Importance of Not Being Late & Being a Good Communicator

Our ability to trust you as a renter is dependent on your ability to be on time and be a good communicator in cases where you will not be on time.

Please remember that a late rental could affect the next person and potentially their work.

If you think you may be late, please contact us immediately. Contacting us lets us know you still intend on returning the rental item(s), and it allows us to contact the next renter of the item(s) you’re using to arrange for an alternate rental item(s) if possible.

Late Rental Return Fees

The renter will be charged one day’s rental if the gear is two hours late. There are no discounts on rental late fees. The renter will then be charged every 24 hours, increasing 50% of the value of one day’s rental, each time up to 72 hours late. At 72 hours, any deposit on file will be taken as payment towards the rental equipment, and we will charge the remaining value of the rental equipment to the card on file. In addition, you will not be able to rent from CameraMall again. Late fees accumulated by the renter are final and cannot be refunded. Late Fee Accrual Example for $30/Day Rental:

  • 2 hours late: 1.5X the full day rental charge. (Example - $45 Charge)

  • 24 hours late: +2X daily rental charge. (Example - $60 Charge, $105 Total)

  • 48 hours late: +2.5X daily rental charge. (Example - $75 Charge, $180 Total)

  • 72 hours late: +3X times daily rental charge plus the full value of the rental charged. (Example - $90 Charge, $270 total, Plus the value of the equipment)

Late Rentals

Please let us know if you will be late in returning your rental. We understand that life happens and depending on how late you are and the circumstances that caused you to be late, we may choose to waive the late fee, especially if you do not have a pattern of being late.

If you fail to notify us that you will be late, your rental is over 30 minutes late, or you have a pattern of being late, the following penalties will be assessed:

  • First Offense: You will be charged a late fee

  • Second Offense: You will be charged a late fee, AND if you're a member of our Loyalty Program, you will be removed from the program and will be required to pay a deposit for all future rentals

  • Third Offense: You will be charged a late fee, AND you will no longer be permitted to rent with us

What Happens If You Don’t Return Your Rental?

We will contact you as soon as you are late and every 24 hour interval following your rental return time until we hear from you. If you are more than 48 hours late in returning your rental, and we have not been able to reach you, we will assume that you are not intending to return your rental. 

We will attempt to obtain payment for the remaining balance of the rental item along with any late fees, and if we are unable to obtain payment, we will report the item(s) as stolen. If you fail to return a rental item, we will not rent equipment to you again.

Dirty Equipment & Cleaning Fees

Cleaning fees may apply if equipment is returned excessively dirty (dust, sand, smoke odor, etc.). Fees will be based on the cleaning required including the effort and cost necessary to restore equipment to its proper condition.

Stolen Lost or Damaged Rental Equipment

The renter agrees to assume full responsibility for all rental equipment and to compensate CameraMall for the full value or any equipment that is lost, stolen, or damaged. Damaged equipment may require a repair deposit at return, and the renter is responsible for all additional repair costs. Additionally, the renter may be charged a rental fee for the period during which the damaged equipment is out for repair or until payment is received for its replacement. In the event gear is stolen or damaged, please contact CameraMall in order to discuss a plan for gear replacement.

Michigan State Law for Theft of Rental Gear: The theft of rental equipment, whether stolen by the renters or while in the renter’s possession, is subject to Michigan law, with penalties for the renter based on the value of the stolen property:

  • Less than $200: Misdemeanor - up to 93 days in jail, fines up to $500 or 3X stolen value

  • $200–$1,000: Misdemeanor - up to 1 year in jail, fines up to to $1,000 or 3X stolen value

  • $1,000–$20,000: Felony - up to 5 years in prison, fines up to $10,000 or 3X stolen value

  • Over $20,000: Felony - up to 10 years in prison, fines up to $15,000 or 3X stolen value

Insurance

Insurance coverage is the responsibility of the renter and is strongly recommended due to the high value of equipment. As the renter, you assume full responsibility and are completely liable for the condition of the rental equipment while it is in your possession. Insurance coverage is suggested for high-value or high-risk equipment. Proof of insurance may be requested prior to the rental, and must include the following:

  • Be "all risk" or equal to the total replacement value of all the rented equipment

  • Name CameraMall as the sole "loss payee"

  • Be the primary source of insurance coverage

  • Be on file with CameraMall  before the rental begins

Dropping Equipment-Off

  • During the drop off we will inspect the equipment before you leave. Please budget adequate time for the drop off as there is sometimes a line. We will work with our team to get you in and out as soon as possible.